Client Care Center

Welcome to the client request processing page. Please select from the "Client" drop down menu the type of client you are (Participant, Sponsor). The User ID you enter depends on the option you select.

User ID	Value
Participant	Social Security Number (SSN)
Sponsor	Employer Identification Number (EIN)

Client
User ID

If you have any questions, please contact our Customer Service Call Center at 1-800-529-4249. Customer support specialists are available to assist you from 7:00 a.m. CST to 7:00 p.m. CST (Monday through Friday). If you call outside of our regular business hours, please leave a voice-mail message and a customer support specialist will return your call within one business day.